AVIATION
Making aviation smarter at every level
Airports and airlines are complex ecosystems, where thousands of interconnected decisions, processes and interactions shape every journey. As passenger numbers grow and technology advances, there are new opportunities to increase capacity, make operations smarter and create more seamless experiences.
Digital transformation in aviation
Better use of data, AI and technology can connect people, processes and operations across the aviation ecosystem, improving passenger flow, optimising resources and strengthening operational performance. But making transformation work is about more than technology. It’s also about giving people the skills, tools and confidence to work differently, while maintaining the safety and security the sector depends on.
Talk to our Aviation experts
Whatever your challenge, our specialists can help you find a clear way forward. Talk to us about what you want to achieve and how we can help make it happen.
Partner
Steven van der Kruk
Partner
Helen Wilder
Aviation at a glance
18.8 billion
Global passenger traffic is forecast to reach 18.8 billion by 2045, up from 10.2 billion in 2026.
Source: Airports Council International (ACI) World, World Airport Traffic Forecasts 2025–2054, January 2026.
70%
More than 70% of airlines and airports are increasing IT investment, with AI, biometrics and data-driven technologies helping improve operational efficiency and passenger experience.
Source: SITA, 2024 Air Transport IT Insights.
70%
Around 70% of travellers say the airport experience influences their overall satisfaction with a journey, highlighting the importance of creating smoother, more connected passenger experiences.
Source: Airports Council International (ACI) World, ASQ Customer Experience Awards.
Making aviation work better
Increase operational robustness and throughput
Airports need to move growing numbers of passengers, baggage and aircraft safely and efficiently. We help you connect operations, optimise resources and use data and AI to improve performance.
Make every journey work better
From check-in and security to baggage and boarding, passenger experience depends on multiple processes and functions working together. We help you connect data and processes to create smoother, more predictable journeys.
Turn data and technology into better decisions
Airport and airline operations generate huge volumes of data across passengers, assets, workforce and operations. We help you turn it into insight that improves planning, resource allocation and real-time decision-making, while building the skills and ways of working needed to embed new technology across the organisation.
Transform whilst protecting your licence to operate
Aviation operates within the parameters of safety, security and regulatory requirements, while disruption and uncertainty place increasing pressure on operations. We help you modernise and improve performance while strengthening operational resilience, meeting sustainability commitments and maintaining the trust the sector depends on.
CASE STUDIES
Where we make a difference
See how we’re helping aviation organisations improve operational performance, make better use of data and deliver better passenger experiences.
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Case Study
Helping a European airport ensure a safe and healthy workplace
Situation The European airport acknowledged growing concerns regarding the presence of ultrafine particles (UFP) from aircraft and diesel engine emissions within its working environment. Various areas were identified to improve working conditions related to UFP for everyone on the airport’s premises. The airport initiated a programme aiming to drastically minimise employee exposure to UFP. The…
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Case Study
We helped a major European airline reduce costs and improve operational robustness through shop floor management
Situation The airline had initiated a process optimisation programme across its major technical hubs in three key cities, aiming to standardise operations and enhance maintenance productivity. Through an in-depth analysis of work processes, the organisation gained valuable insights into reducing variance in flight execution by obtaining a robust and productive maintenance production. Valcon’s Toyota-trained lean coaches coached lean leadership behaviours and mindset…
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Case Study
We helped a startup discover the commercial opportunities of digitalising the luggage journey
Situation Airport luggage has been one of the aviation industry’s key challenges as it is expensive, time-consuming and full of risks to handle. Since COVID-19, the challenge has only increased in size. Our client had developed a state-of-the-art digital product to help digitalise the luggage journey and was aiming to go live with a consumer-target product as soon…
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Case Study
Supporting the growth journey of the Port of Roenne
Situation In the Baltic Sea, off the south coast of Sweden, lies the Danish island of Bornholm. The island populates almost 40,000 residents, and aside from one airport, the main means of transportation to and from the island is by sea. The Port of Roenne is the largest harbour on the island and plays a…
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Case Study
We delivered Robotics Process Automation (RPA) at an international airport
Situation The client is an airport company with an important social and economic function. The client is continuously searching for improvements, both in operational and supported processes, and therefore asked Valcon to investigate what business value RPA can deliver with a proof of value. Results Because of our initial work at the airport, we won…
INDUSTRIES
Explore other industries
Retail
Creating better shopping experiences and smarter operations, from supply chain to checkout.
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Smarter operations, more resilient airports and better journeys for passengers.
Pharma & life sciences
Accelerating innovation and improving outcomes for the people who need it most.
Financial services
Making financial services simpler, smarter and more rewarding for customers and businesses alike.
Infra & transport
Keeping people and goods moving through smarter, more connected infrastructure and transport networks.
Industrials
Unlocking greater productivity, smarter processes and stronger performance across industrial operations.
Public sector
Making public services work better for the people and communities they serve.
Utilities
Building more resilient, efficient utilities that deliver for customers and communities.
Defence
Strengthening operational readiness and resilience in an increasingly complex world.
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