RETAIL

Keeping retail one step ahead

Retail is being reshaped by economic factors like inflation, changing customer expectations, new ways to buy and AI.

Digital transformation in retail

Success for retailers depends on making better choices across the business to deal with these changes. To do this, they need to understand customers more deeply, improve operational performance and create experiences that drive growth and customer loyalty.

Talk to our Retail experts

Whatever your challenge, our specialists can help you find a clear way forward. Talk to us about what you want to achieve and how we can help make it happen.

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Partner

Edwin Kerkmeester

Partner

Richard Morris

Retail at a glance

75%

75% of retail decision makers say generative AI can be practically deployed in their business

AI is moving beyond experimentation, creating opportunities to improve decisions, experiences and commercial performance.

Source: https://www.googlecloudpresscorner.com/2024-01-11-Google-Cloud-Shares-New-Research-on-2024-Outlook-on-Generative-AI-in-Retail

95%

95% of retail executives expect global trade policies to increase costs in 2026

Better forecasting, inventory decisions and supply chain visibility can help retailers respond faster to disruption and protect their margins.

Source: https://www.deloitte.com/au/en/Industries/consumer/perspectives/global-retail-industry-outlook.html

67%

67% of retail executives expect to have AI-driven personalisation capabilities within the next year

Connecting customer data with AI can create more relevant experiences across channels and strengthen customer loyalty.

Source: https://www.deloitte.com/au/en/Industries/consumer/perspectives/global-retail-industry-outlook.html

Turning retail challenges into growth

Build resilience into your supply chain

Global disruption, changing demand and rising costs can quickly affect availability and margins. We help you improve forecasting, inventory decisions and supply chain visibility, so you can respond faster when conditions change.

Turn insight into better decisions

Connecting customer, product and operational data creates opportunities across the business. We help you put trusted insight into the hands of your teams, improving decisions across merchandising, workforce planning, inventory and customer engagement.

Create experiences customers value

Customer journeys increasingly move across physical and digital channels. We help you use insight, AI and technology to understand behaviour, personalise engagement and create simpler, more connected experiences.

Improve performance across retail

AI, automation and smarter ways of working can transform day-to-day operations. We help you rethink processes and embed technology where it creates value – improving productivity, profitability and the ability to adapt.

INDUSTRIES