FINANCIAL SERVICES

Staying ahead in a changing financial landscape

Across Europe, financial institutions are navigating a rapidly changing landscape. Artificial intelligence, evolving regulation, rising customer expectations and economic uncertainty are reshaping how organisations compete, operate and grow.

Digital transformation for financial services

At the same time, legacy technology, fragmented data and complex operating models can make it difficult to respond at the pace the market demands.The organisations that succeed will modernise their digital foundations, unlock the value of data and embed AI responsibly to improve productivity, strengthen resilience and create competitive advantage.

Talk to our Financial Services experts

Whatever your challenge, our specialists can help you find a clear way forward. Talk to us about what you want to achieve and how we can help make it happen.

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Senior Partner

Thomas Erichsen

Partner

Edmond Alblas

Partner

Dean Shepherd

Financial services at a glance

>85%

More than 85% of significant European banks now use AI

AI is becoming part of the day-to-day operating fabric of banking, from fraud detection and transaction monitoring to credit risk assessment, customer service and regulatory analysis. But governance remains uneven across institutions and use cases, so the priority now is scaling AI responsibly and turning investment into measurable business value.

Source: ECB Banking Supervision

Nearly 67%

Nearly two-thirds of European insurers are already using generative AI

Adoption is accelerating, with most use cases still at proof-of-concept stage and focused on back-office productivity, including data extraction, content generation, coding and underwriting support. Data privacy, regulatory compliance and a shortage of skilled talent remain key barriers to scaling generative AI responsibly across operations, customer experience and decision-making.

Source: EIOPA

Resilience

Operational resilience is becoming a defining priority for European banking

Operational risks are becoming more complex, with cyber and data-security risks viewed as the highest operational risk drivers by banks. Geopolitical tensions, fraud, third-party dependency and increasingly sophisticated AI-enabled attacks are adding urgency, pushing financial institutions to strengthen resilience while continuing to innovate.

Source: European Banking Authority

Turning financial services challenges into progress

Scale AI with confidence

AI is creating opportunities across financial services, from customer experience and risk management to operations and decision-making. As institutions move from experimentation towards agentic and autonomous use cases, governance becomes the real differentiator. We help you move beyond experimentation, combining the right data, governance and technology to embed AI responsibly and turn investment into measurable business value.

Strengthen resilience in a changing risk landscape

Financial institutions face growing regulatory expectations alongside increasingly complex operational, cyber and geopolitical risks, including new risks introduced by AI itself. We help you strengthen governance, improve risk management and build resilient operations that can adapt as the landscape, and the threats within it, keep changing.

Turn data into competitive advantage

Financial institutions hold vast amounts of valuable data, but fragmented platforms and inconsistent quality can limit its potential. We help you connect, govern and activate data to improve decision-making, enable AI and create new opportunities for growth.

Build an organisation ready for what’s next

Technology alone won’t future-proof a financial institution, people, skills and ways of working matter just as much. We help you build the capabilities, culture and operating model needed to adopt new technology at pace, so your organisation stays resilient as the landscape keeps evolving.

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